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New Soft Baked *Ready to Eat* Cookies Shop Now

FAQ

Shipping & Tracking

Does Jesha's ship nationwide?

Yes!

We ship to all 48 states in the continental U.S. Sorry, Alaska and Hawaii.

How do you ship your products?

We ship our refrigerated cookies in insulated packaging with ice packs. We ship our baking mixes in regular non insulated packaging. If you ordered both products we usually are able to fit a sealed insulated bag on one side of the box and the mixes outside of the insulation in the same box. If you ordered a whole lot of stuff, they may come in separate boxes.

What shipping methods are available?

We use both UPS and USPS as carriers, and we're unable to predetermine which carrier will be used for a specific order.

When will my order ship?

Here’s how it works!

We’re a small team so we ship orders out on Tuesday morning. Orders placed throughout the week, up until Monday at 5pm, will be shipped the following Tuesday. Most orders arrive within 1 - 4 business days!

Upon completing your purchase, you will receive a confirmation email. When your shipping label is printed, you will receive a second email with a tracking link. This link will provide the most accurate time frame for delivery!

Where is my tracking link?

As soon as your order is fulfilled, you will be emailed a tracking link. If you did not receive a tracking link or believe the wrong email address was entered at checkout, please email hello@jeshasbakery.com.

How do you ship your products?

We ship our refrigerated cookies in insulated packaging with ice packs. We ship our baking mixes in regular non insulated packaging. If you ordered both products we usually are able to fit a sealed insulated bag on one side of the box and the mixes outside of the insulation in the same box. If you ordered a whole lot of stuff, they may come in separate boxes.

Returns & Orders

What is Jesha's return policy?

Oh no! We’re sorry to hear that our products didn’t work out for you.

We are not able to accept returns at this time but If you’re unhappy with your order, please contact us by emailing hello@jeshasbakery.com.

Can I return items that were not purchased online?

Regrettably, we are unable to accept online returns for products purchased elsewhere. Please check with the original place of purchase for their return policy and feel free to reach out to hello@jeshasbakery.com if you have any questions!

What if my cookies arrived warm?

No worries, they’re still perfect! Just pop them straight into the fridge (or freezer for longer term storage). We refrigerate our cookies to maintain their flavor and texture, and they’re great for up to 7 days at room temp.

Products

Are your products gluten free?

No, all of our products contain gluten. Since we ferment everything we make with sourdough starter, a process that naturally degrades the gluten content and makes it more digestible, we like to consider our products gluten friendly. That being said, they do contain gluten and are not suitable for anyone with celiac disease or other forms of gluten intolerance.

How long will cookies last in the fridge?

Here's our cookies shelf life:

Refrigerated: 2 months
Frozen: 6 months
Room temperature: 7 days

What is the shelf for the baking mixes?

Our mixes are good for 1 year. If you look on the bottom right on the back side of the package you’ll find a best by date.

Why are the cookies refrigerated?

Our cookies are made without any preservatives or artificial ingredients, so we refrigerate them to maintain their delicious flavor and soft-baked texture.

How long do the cookies last out of the fridge?

Our cookies are good for up to one week out of the fridge. After that point quality, taste, and texture may be affected.

Are your products organic?

Our products are not certified organic, but that’s something we’re working on. We use only USDA certified organic ingredients, and we hope to have our products fully certified by a 3rd party in the near future!

Can I freeze the cookies?

Yes!

You can freeze our cookies for up to 6 months. When you’re ready to eat just transfer to the fridge a few hours beforehand or leave them out at room temperature for 20-30 minutes.

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